PTCL connection upgrading or downgrading


How can I upgrade or downgrade a PTCL DSL broadband internet connection, or package?


Call PTCL customer support center; use the landline phone number that you are using for your PTCL DSL connection. PTCL support center number is 1236.

A customer care, or support person will attend your call. Tell him or her that you are using PTCL broadband internet on this number [from which you are calling] and that you wish to upgrade or downgrade your internet speed. The support person will then guide you through the whole process, which by the way is not all that complicated. This process is simple and fast, but I cannot tell you about what exactly they will ask you or how much time it will take to complete your request. This is because PTCL can change their policy about how they handle requests for modification in internet packages over phone support.

PTCL makes the changes quickly!

I personally have made upgrade requests at least three times, the last of which completed in quickest time [within few hours.] When I last requested for an upgrade, PTCL support did not ask me any specific questions; they just told me to wait for 24 hours during which they will upgrade my connection. They upgraded it within few hours.

In one of my previous requests, PTCL support person told me to wait for a confirmation call from PTCL within 2 days after I submitted my request. The idea, I think, was that PTCL would call on my number to verify that the homeowner who registered the PTCL phone number agrees to this upgrade or downgrade request. After all, the homeowner is the one who pays the bill. If PTCL upgrades a package without the homeowner consent, then that isn’t good for business. If a kid calls PTCL and asks them to upgrade the package from 2Mb to 100Mb, then when the kid’s father reads the bill, he certainly would be shocked and angry if the kid made this call without asking for permission from his parents.

In how many days will PTCL change your package?

When I requested to change my package from 2Mb to 4Mb, they told me that it would take up to 7 days to implement this upgrade. However, within 24 hours my internet connection package was changed.

Another request I made was to upgrade my connection from 4Mb to 8Mb; this request was processed within few hours.

Following links may help:

1. Service Changes
2. PTCL Contact Us page
3. PTCL Live Chat

Featured Comments:

Author: Umer Sylo
Date: 2017-05-29 09:41:03
Said: I had a live chat with ptcl customer agent and requested for upgrade 1mb to 4mb unlimited. They have said to wait for 2 days. Let see in how much time they upgrade…

10 Comments on "How to upgrade or downgrade PTCL internet package?"
  • UnknownA

    New PTCL Helpline number is 1218 not 1236.

  • waleed

    Hello, I want to change my package from 2mb to 1mb.

  • Aftab

    I requested to change my package from 1MB to 2mb.

  • khaliq

    no answer 1236

  • junaid

    How can I check my data used in 2 mb limited package plz help me anyone.

  • Muhammad Iftikhar Khan

    I want to downgrade my DSL internet package as previous of student 2 mps as 4 mps pacakge is 2000 whichis very high. it should at least 1500 /- per month.

    • Aftab

      Sir, I want to change pkg 1mb to 2mb.

  • mujahid

    sir no answer 1236

  • jamalshah

    good information. I called ptcl support at 1236 and was able to increase speed to four mb . thanks

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